Using Corporate Reputation Management To Create A Sparkling Company Image - Marketing - Social Marketing
It's standard practice these days to make a business available online to consumers. You might as well just consider this part of the current Internet revolution and if you're not involved in this game, I hate to say this but you might as well be flushing money down the toilet. There many different methods available that people use to increase their branding awareness as well as their general noticeability for enterprises on the Internet. Integrating a corporate reputation management plan is essential not only for your off-line public image but online as well. When you do this, you ensure that you hit a vast array of customers that you normally would never reach.
The reason corporate reputation management is important is because any business can be sure that people that view their online content get a positive image of the company. Data on the Internet travels very fast these days and just one mistake is all it takes in your company can automatically have a negative image. Whether you do customer reviews, blogs or articles or even social media this will all help with your corporate reputation management campaign. However doing all these things at once can prove to be way too much work for the average small business and will need to be outsourced.
When it comes to customers searching out the services information and products that they need they always consider the Internet is the best place to start searching and this is another principle of corporate reputation management. There's not too many people these days that don't use the search engines to find what they need and to educate themselves by learning everything they want to about a company, and this means all the good aspects and all the bad aspects. If you're looking for various customer opinions and possibly product reviews twitter is a great place to start. Customers formulate their opinions based on social media and search results alike.
I wish I could tell you that there was a way to control negative comments people post about your business or there was some magic solution to get rid of them but there isn't. This is the aspect of corporate reputation management that any when you hire really needs to focus on. Although there is no magic pill to get rid of these comments, there are bona fide steps you can take to drastically reduce them or to get them out of sight so to speak so no one will really be able to see them. If you're implementing effective reputation management you can actually use their negative feedback against them so you can improve your Internet presence.
So like I hinted before, corporate reputation management has to do with either getting rid of negative feedback about a company or drastically reducing it to the point to where it's really no big deal to where it won't affect your business or if it does affect it it will affect it very minimally. If your business is hit with negative reviews, caustic comments and bad listings your business can take a dive in its potential earnings in can also hurt the brand of your company. If somebody writes a negative letter or mouse off a comment to you in person it won't do anything to really hurt your company long-term. However if the end of doing this online this bad feedback and spread really fast if it's not handled expeditiously.
Unfortunately these comments that people post aren't always true but nevertheless people don't know whether to believe them or not and it still hurt your business regardless. Whether these comments are two or not, there's a good chance they're showing up in the search engine results pages along with all the good things that are being said about your company so people visiting looking for information about your company are getting mixed messages and this is not good. What you need to do when performing corporate reputation management, is to put some more can to push these negative listings down the search engine results pages at least 20 positions so people can't see them.
One of the final things you can do is write them a letter explaining that their slanderous comments can potentially put them in court. Also a cease-and-desist letter is another option if the comments that are being told online or false, then they are legally responsible for what they say. But I am not a lawyer nor my the source of advice on these types of comments. My specialty is removing these from the search engines and making them nonvisible to the majority of Internet surfers looking for information on your product. If you're running a scam, I nor anyone else will be able to help you fix your reputation online. But if you're running a legitimate Internet business, and you have some comments he removed her toned down I could certainly help with that.
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