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22. You are a desktop assistance technician for your agency. All shopper pcs operate Windows XP Certified. A consumer with your agency desires to install Microsoft Workplace XP Specialized on her new laptop computer. She runs Place of work set up. Even so, the setup fails and rolls back again the installation. You will have to re-run Business office setup over the user's laptop computer and observe the installation method. What will want to you do? A. Instruct the person to go to the Microsoft Workplace Product or service Updates World wide web internet site, and also to pick out the choice to scan the pc for updates. B. onnect on the user's pc through the use of Remote Guidance. Instruct the person to remove Office by utilizing Include or Take away Applications in control Panel. Make use of the Include and take away Packages application in your laptop computer to operate Workplace setup. Do. Connect for the user's home pc by utilizing Remote Guidance. Within the Remote As sistance window, rerun Office setup by connecting into a network-based set up level and double-clicking the suitable .msi file. D. Remotely put a stop to and restart the Windows Installer provider on the user's pc. Use the Windows Installer command-line utility on your personal pc to rerun Place of work set up. Solution: C

23. You are a desktop assistance technician for your business. All consumer computer systems operate Windows XP Skilled and Microsoft Business office XP. The organization utilizes a Microsoft Exchange Server 2003 desktop computer for all messaging. A user reviews that Microsoft Outlook isn't doing work accordingly on her new personal pc. Outlook did show results correctly on her old computer system. The user states that she can send out and obtain e-mail generally, but she's not able to accessibility her Calendar, Tasks, Journal, or Contacts. The icons for these characteristics can be found, but none of her info appears in Outlook. The user connects to her mailbox through the use of Outlook Web site Access and verifies that her Calendar, Duties, Publication, and Contacts can be obtained. You will have to guarantee that all functions of Outlook function within the user's new notebook computer. What must you do? A. Configure the user's laptop or computer to entry e-mail as a n IMAP4 client. B. Configure the user's computer system to access e-mail as an Exchange customer. C. Instruct the person to repeat the .ost file from her outdated pc to her new personal pc, overwriting the .ost file within the new pc. D. Instruct the consumer to repeat the .pst file from her outdated laptop or computer to the new computer. Then instruct her to open up the .pst file in Outlook on her new home computer. Response: B